Terms of Service

1. About CampusConnect

CampusConnect is an online platform for Nigerian university communities. It lets people join campus communities, chat in rooms and direct messages, post on the Campus Board, and buy and sell products. CampusConnect is operated by CampusConnect, a business that is being set up in Nigeria. You can contact us at campusconnect.support1@gmail.com.

2. Who can use CampusConnect

• You must be at least 16 years old to have an account. To use the marketplace (browsing stores and products, buying, selling and delivery) you must be at least 16 years and 6 months old.
• We ask for your date of birth when you join so that we can apply these age rules. We do not check it against an ID, so you must give your real date of birth. Giving a false date of birth breaks these Terms.
• If you are under 18, you confirm that your parent or guardian knows that you use CampusConnect and agrees to these Terms and, if you use the marketplace, to you buying or selling.
• CampusConnect is built for university communities. We do not currently check that you are enrolled at a university. A profile that shows a university does not mean we have confirmed it.
• If you are using CampusConnect for a business, you confirm you have authority to accept these Terms for that business.

3. Your account

• Give accurate information when you sign up and keep it up to date.
• You cannot change your date of birth yourself after you enter it. If it is wrong, email us at campusconnect.support1@gmail.com.
• Keep your password private. You are responsible for what happens on your account.
• Tell us straight away at campusconnect.support1@gmail.com if you think someone else is using your account.
• One person should have one account. You may not use another person's account.
• You can delete your account in the app at any time. What happens to your data is explained in the Privacy Policy.

4. Your content

You own the content you post, such as posts, comments, photos, product listings, reviews and messages. You give us a non-exclusive, worldwide, royalty-free licence to store, display, copy and share your content as needed to run CampusConnect and show it to the people you chose to share it with. This licence ends when you delete the content or your account, except for copies we must keep for legal reasons, copies in backups for a short time, and content that other people have already shared or that is part of conversations and orders with them.

You are responsible for your content. You confirm that you have the right to post it and that it does not break these Terms or the law.

The number of times your Campus Board posts have been viewed is shown publicly on each post, and the total views across your non-anonymous posts is shown on your profile. Who viewed which post is kept private. The Privacy Policy explains how views are counted and how your For You feed is personalised.

5. Rules of conduct

You may not use CampusConnect to:

• break any law, or help anyone else to do so;
• harass, threaten, bully, stalk or discriminate against anyone, or post hateful content;
• use anonymous posts or anonymous room messages to do any of the things in this list. Anonymity does not permit abuse;
• post sexual content involving anyone under 18 or any sexual exploitation of a person. We have zero tolerance for this and will report it to the authorities;
• scam, defraud, impersonate another person or business, or give false information;
• sell or offer illegal, stolen, counterfeit or dangerous items, weapons, drugs, adult content, or services that help people cheat in exams or assessments;
• send spam, malware or unwanted promotions;
• share other people's private information without their permission;
• try to break, overload, scrape or bypass the security of CampusConnect, or access data that is not yours;
• create fake reviews, offer rewards for reviews, or abuse the referral programme.

6. The marketplace

• CampusConnect is a platform that connects buyers and sellers. Sellers are independent. We do not sell the products, and we are not a party to the sale between a buyer and a seller.
• We do not check, inspect or guarantee products, descriptions, prices, quality, safety or legality, and we do not guarantee that a seller will deliver or that a buyer will pay.
• Prices are in Nigerian Naira. The total you pay is shown before you pay.
• Handover or delivery of products is arranged between the buyer and the seller, unless a CampusConnect delivery feature is shown at checkout.
• CampusConnect does not hold your money in escrow. When you pay, the payment is split by our payment provider and the seller's share is settled to the seller.
• Sellers must also follow the Seller Terms.

7. Payments

Payments are processed by Paystack. We do not see or store your card details. Paystack's own terms and privacy notice apply to your payment. An order is marked as paid only after Paystack confirms the payment. If you are charged but your order does not show as paid, or you are charged twice, email us at campusconnect.support1@gmail.com with your payment reference.

CampusConnect charges sellers a platform commission on sales, currently 20% of the item price. Payment provider fees are paid by the seller. We may change our fees by telling sellers in advance.

8. Refunds, cancellations and disputes

• We do not offer an automatic refund or buyer protection on products.
• If there is a problem with an order, contact the seller first using the chat on the order or product.
• If you cannot resolve it, contact us at campusconnect.support1@gmail.com with your order details. We may, at our discretion, help the buyer and seller to reach a solution, hide a listing, or restrict or suspend a seller. We cannot promise that money can be recovered.
• Payment disputes and chargebacks are handled through Paystack and your bank under their rules.

9. Reviews

Only buyers who have paid for a product can review it. Reviews must be honest and based on your own experience. We may remove reviews that break these Terms.

10. Plans, subscriptions and referrals

• Selling currently has a limit on how many products a seller can list. We may introduce paid seller plans in future. We will tell you before any paid plan starts, and you will not be charged unless you choose a plan.
• If you invite people with your referral link, you may earn reward days that can be added to a seller plan when paid plans are available. Rewards have no cash value, may be changed or ended, and may be withdrawn if we believe they were gained by abuse.

11. Messages, rooms and anonymous posting

Be respectful in direct messages and rooms. Room admins may set rules for their room. Direct messages and their attachments are end-to-end encrypted between you and the other person, which means we cannot read them unless you report them. Please read the Privacy Policy to understand what is and is not private.

• Your message keys are kept on your device. You can choose to create a chat backup protected by a passphrase; we store only an encrypted copy of your keys that we cannot read.
• You are responsible for remembering your passphrase. If you lose both your device keys and your passphrase, your old messages cannot be recovered by anyone, including us.
• Because we cannot read end-to-end encrypted messages, if you report abuse in a direct message we may need you to share the message content with us. Sharing it is your choice.
• You can post on the Campus Board, or send messages in rooms, anonymously. Other users cannot see who wrote anonymous content, but CampusConnect administrators can see the author for moderation and safety, and we may disclose it to law enforcement where the law requires.
• Photos, videos, files and voice notes cannot be attached to anonymous posts or messages.

12. Reporting and moderation

You can report products, posts, messages, rooms, sellers and users. We may review reports and remove or hide content, limit features, or suspend or end accounts that break these Terms or the law, or that put others at risk. We do not promise to act within a set time. If you think we made a mistake, email campusconnect.support1@gmail.com explaining why and we will review it in good faith.

To protect the community, CampusConnect limits how often an account can post, comment, like, repost, follow, report, create rooms and send message requests. If you reach a limit, you will need to wait before trying again. We may further limit, suspend or end accounts that abuse CampusConnect, including by trying to get around these limits.

13. Our property

The CampusConnect name, logo, software and design belong to us or our licensors. You may not copy them or use them to mislead people. If you believe content on CampusConnect infringes your rights, email campusconnect.support1@gmail.com with details.

14. Availability

We work to keep CampusConnect running, but we do not promise it will always be available, error-free or secure. Features may change, be added or be removed. Some features may be switched off until they are ready.

15. Our responsibility to you

• Nothing in these Terms removes any right or liability that cannot be excluded under Nigerian law.
• Apart from that, we are not responsible for what users, sellers or buyers post or do, for products or services sold through CampusConnect, or for losses that we could not reasonably have foreseen, such as lost profit or lost opportunity.
• If we are found responsible to you, our total liability for any claim is limited to the larger of the fees we received from you in the last 12 months or NGN 50,000.

16. Your responsibility to us

You agree to compensate us for losses and costs we suffer because of your content or because you broke these Terms or the law, to the extent allowed by law.

17. Suspension and ending

We may suspend or end your access if you break these Terms or the law, if we must by law, or to protect users or CampusConnect. You may stop using CampusConnect and delete your account at any time. Sections that by their nature should continue (for example 4, 8, 15, 16 and 19) will continue after your account ends.

18. Changes to these Terms

We may update these Terms. We will tell you in the app or by email before important changes take effect. If you keep using CampusConnect after the changes take effect, you accept them. If you do not accept them, you should stop using CampusConnect and delete your account.

19. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, please first email campusconnect.support1@gmail.com so we can try to solve it within 30 days. If we cannot, the courts of Nigeria will have jurisdiction. This does not affect any rights you have as a consumer under Nigerian law.

20. Contact

CampusConnect - campusconnect.support1@gmail.com