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Delivery Agent Terms

Version 2026-10-28 - effective 28 October 2026

These Delivery Agent Terms apply in addition to the Terms of Service and the Privacy Policy to everyone who applies to deliver orders on CampusConnect. Delivery features may not be available yet. These terms apply when they are.

1. Applying

  • You must be at least 16 years and 6 months old and give true and complete information, including your identity details and photos. If you are under 18, your parent or guardian must agree to you working as a delivery agent.
  • Approval is at our discretion. We may reject, suspend or end an agent account, for example for false information or serious or repeated complaints.
  • We use your details and ID images to review your application and prevent fraud, as explained in the Privacy Policy.

2. You are independent

You are an independent delivery agent. You are not our employee, partner or representative. You choose when you are available and you are responsible for your own tools, safety, insurance and any taxes.

3. How deliveries work

  • You can accept delivery requests that are shown to you. When you accept, you agree to complete the delivery with care and on time.
  • Confirmation and pickup codes must be used as the app asks. Do not share codes with anyone except the person they are meant for.
  • Treat items carefully. Do not open, use, or keep any item you are delivering.
  • Keep buyer and seller information private and use it only for the delivery.

4. Conduct and safety

Follow the rules in the Terms of Service. Be respectful, obey the law, and put your own and others' safety first. Do not carry prohibited or dangerous items.

5. Fees and payouts

  • Our commission is currently 5% of the delivery fee and is deducted from the delivery fee before your payout.
  • Payouts are made through Paystack to the bank account you give us. You are responsible for correct bank details.

6. Loss, damage and disputes

You are responsible for items from pickup until handover. If an item is lost or damaged because of your fault, we may withhold or recover the cost from your payouts. We may help to resolve disputes but do not guarantee the result.

7. Ending

You may stop being an agent at any time after completing deliveries you accepted. We may suspend or end your agent account as set out in the Terms of Service. If you delete your account, we remove your agent details and ID images as described in the Privacy Policy.

8. Contact

CampusConnect - campusconnect.support1@gmail.com